1. Which situation uobd2 provides return policy?
We promise to obey the return policy when the item has the problem bellow, but you must send back the item after we know your problem and what you want us to do.
First, the product has a quality problem. It can not work once you receive it or it encounters crash in delivery causing you can not use it. In this situation, we will return full refund.
Second, in some particular situations, our return policy can be open for you after our customer service learns your particular problem, and in this condition, we will charge you 10% handling fee.
Third, you order a wrong item and negotiate with our customer service to exchange for the right product, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return to you.
Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to send it back through ordinary airmail.
2. Which situation uobd2 do not provide return policy?
Please check detail before you purchase on UOBDII.com. If you have any doubt, please check with our customer service, you can get our customer's service information from our website.
First, If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), we will not provide a return policy to you, please be aware of this.
Second, If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
Third, If 30 days have passed since you received the product, we can't accept you to return it.
3. What do you do before returning for replacement?
First, If your product is damaged in delivery, we will exchange it free for you and undertake the shipping cost you ship back to us by ordinary airmail.
Second, If you order a wrong item and negotiate with our customer service to exchange for the right item, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return it to you.
Third, you need to keep in touch with our customer service to make sure we get it. After we check the item, we will provide exchange service for you. We will inform you when everything is done. Please remember to check your email from time to time.
Notice (1): you need to contact our customer service to tell us your problem. What's wrong with your item and what do you want us to do for you.
Notice (2): When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.
Notice (3): All returns for refund or return for exchange should be done within 14 days. Otherwise,we can not provide these two policy.
Notice (4): All returns should be returned back to China warehouse default. Unused products are allowed to be returned to the overseas warehouse.
4. When do I get my refund?
After we get your item returned to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. And we will charge you 10% handling fee. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. What is our guarantee policy?
The guarantee of our most products is one year. And we guarantee our product in a good condition before shipping out, our QC stuff will carefully do quality check and paste our own QC label on every product.
Lost Products: If products get lost in delivery, or you still don’t get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you to communicate with us. Usually, we will provide tracking numbers and tracking links timely. If products get lost on the way and we get confirmation from couriers, we will arrange redelivery for your products. If you want to ship it through express, then you need to pay express shipping fee.
6. What is the repair policy?
First, When your product encounter broke after using some days and needs repair, we will provide repair service for you.
Second, Please contact UOBD2 customers service about the repair.
Third, You need to use ordinary airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for ordinary airmail ship
back, but if you ask for express shipping, you need to pay for this.
7. Cancellation policy
1. You can get a full refund if you make cancellation within 24hours. Because usually we will ship out package within 24 hours, forget full refund, please send us a cancellation note via order center or email.
2. If your cancellation is made after 24 hours, please contact our customer service first, you can easily get in touch with our customer service via email or any online contact method like skype, WhatsApp or online chat. If customer service confirm your order have not been shipped out, you can get a full refund
3. If your order has been proceeding but has not gotten out of China(including Hongkong area), you can still cancel our order but you have to pay the cancellation fee. (Detail fee please consult customer service for your order)
4. If the order is already out of China, the order can not be canceled. If you want to cancel it, you need to send it back after you receive the package and you will need to undertake the return fee.
We promise to obey the return policy when the item has the problem bellow, but you must send back the item after we know your problem and what you want us to do.
First, the product has a quality problem. It can not work once you receive it or it encounters crash in delivery causing you can not use it. In this situation, we will return full refund.
Second, in some particular situations, our return policy can be open for you after our customer service learns your particular problem, and in this condition, we will charge you 10% handling fee.
Third, you order a wrong item and negotiate with our customer service to exchange for the right product, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return to you.
Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to send it back through ordinary airmail.
2. Which situation uobd2 do not provide return policy?
Please check detail before you purchase on UOBDII.com. If you have any doubt, please check with our customer service, you can get our customer's service information from our website.
First, If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), we will not provide a return policy to you, please be aware of this.
Second, If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
Third, If 30 days have passed since you received the product, we can't accept you to return it.
3. What do you do before returning for replacement?
First, If your product is damaged in delivery, we will exchange it free for you and undertake the shipping cost you ship back to us by ordinary airmail.
Second, If you order a wrong item and negotiate with our customer service to exchange for the right item, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return it to you.
Third, you need to keep in touch with our customer service to make sure we get it. After we check the item, we will provide exchange service for you. We will inform you when everything is done. Please remember to check your email from time to time.
Notice (1): you need to contact our customer service to tell us your problem. What's wrong with your item and what do you want us to do for you.
Notice (2): When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.
Notice (3): All returns for refund or return for exchange should be done within 14 days. Otherwise,we can not provide these two policy.
Notice (4): All returns should be returned back to China warehouse default. Unused products are allowed to be returned to the overseas warehouse.
4. When do I get my refund?
After we get your item returned to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. And we will charge you 10% handling fee. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. What is our guarantee policy?
The guarantee of our most products is one year. And we guarantee our product in a good condition before shipping out, our QC stuff will carefully do quality check and paste our own QC label on every product.
Lost Products: If products get lost in delivery, or you still don’t get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you to communicate with us. Usually, we will provide tracking numbers and tracking links timely. If products get lost on the way and we get confirmation from couriers, we will arrange redelivery for your products. If you want to ship it through express, then you need to pay express shipping fee.
6. What is the repair policy?
First, When your product encounter broke after using some days and needs repair, we will provide repair service for you.
Second, Please contact UOBD2 customers service about the repair.
Third, You need to use ordinary airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for ordinary airmail ship
back, but if you ask for express shipping, you need to pay for this.
7. Cancellation policy
1. You can get a full refund if you make cancellation within 24hours. Because usually we will ship out package within 24 hours, forget full refund, please send us a cancellation note via order center or email.
2. If your cancellation is made after 24 hours, please contact our customer service first, you can easily get in touch with our customer service via email or any online contact method like skype, WhatsApp or online chat. If customer service confirm your order have not been shipped out, you can get a full refund
3. If your order has been proceeding but has not gotten out of China(including Hongkong area), you can still cancel our order but you have to pay the cancellation fee. (Detail fee please consult customer service for your order)
4. If the order is already out of China, the order can not be canceled. If you want to cancel it, you need to send it back after you receive the package and you will need to undertake the return fee.
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